Mike Small

 Michael Small shapes world-class sales, business development and delivery organizations that provide leading edge customer experience (CX), BPO and ITO solutions to some of the most recognized brands. He has managed P&Ls of up to $1.2B and leaves each entity on solid footing due to rapid, positive impact to the bottom line and business culture.  As Chief Executive Officer and previously Chief Client Officer for Sitel Group’s largest division, the $1.2B Americas division, since 2017, Mike orchestrated a complete transformation of the business unit spanning North America, Latin America, India and Philippines.